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Will you understand our business model and industry?
Absolutely. We start each project with in-depth discovery sessions where we dive into your business’s specific goals, audience, and market landscape—whether you're in fintech, SaaS, e-commerce, or another field. We recognize that a fintech app might need to prioritize security and compliance, while an e-commerce app may focus more on user engagement and smooth transactions. By tailoring our approach to align with your industry and business objectives, we ensure that every design choice supports your strategic goals and resonates with your target users.
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How smooth is the collaboration process?
Our process is designed to keep you connected and in control. We provide weekly syncs via Google Meet to discuss progress, address any challenges, and gather your feedback. Beyond these meetings, we give you real-time access to our design work on Figma and track project milestones on Notion. For quick, day-to-day updates or questions, we’re available via Slack, WhatsApp or Google Chat, ensuring communication is seamless and prompt at every step. This structure helps prevent any surprises, so you’re always confident in the project’s direction.
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How do you balance aesthetics and usability?
Scalability is a core aspect of our design strategy. We create flexible, modular design systems that can grow with your app. This means that as you introduce new features or expand to other platforms, your design remains consistent and adaptable. Our design frameworks are built with reusable components and responsive layouts, so whether your app adds new functionality or pivots direction, it can adapt quickly without losing its cohesive look and feel.
What is your delivery process and timeline?
Our design process is typically broken into three stages and usually takes between 1 to 4 months, depending on the project’s scope and complexity. We begin with a deep discovery and planning phase, followed by iterative design and revision stages where we gather feedback at every major step. Our final stage is a structured handoff with all design specifications and documentation, so developers have everything they need. Throughout the process, we prioritize clear timelines and open feedback loops to ensure that both our team and yours are aligned and on schedule.
What support do you provide after handoff?
Our support doesn’t end with delivery. After handoff, we provide ongoing assistance to ensure a smooth transition to your development team. Minor tweaks and adjustments are free of charge, and for larger updates or feature additions, we offer a subscription model to ensure seamless long-term collaboration. we remain invested in your product’s success post-launch.
What if I’m not satisfied with the design?
Your satisfaction is essential to us, and we prioritize collaboration to ensure alignment at every stage. From the outset, we involve you in the design process, with regular feedback checkpoints, so the final product reflects your vision. If adjustments are needed, we work promptly to incorporate your feedback and refine the design until it meets both your standards and user expectations. We’re committed to delivering a design you’ll be proud of.
How do we know your designs will generate results?
We design with impact in mind, focusing on user engagement, retention, and conversion. Our user-centered approach means we design interfaces that are intuitive and solve real user needs. Through early-stage usability testing, feedback loops, and a strong alignment with your business objectives, we create designs that don’t just look good but drive measurable results. Each design decision is made with a clear purpose, supporting your business goals from the first interaction onward.
What sets your service apart from other designers or agencies?
Unlike many agencies juggling multiple clients, we work with just one or two clients at a time, ensuring we’re fully invested in your project. This dedicated approach means your app receives the undivided attention and focus of a two-person team, who handles everything from strategic planning to final design handoff. Our structure allows us to deliver an in-house designer experience with a high level of expertise, without the long-term costs of bringing on a full-time designer.
Didn’t find the answer you’re looking for?
Feel free to reach out! Just send us a message, or email us at hi@dvinu.com
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